Refund and Returns Policy

Refund Policy – Sahfar Academy

At Sahfar Academy, our customers are our top priority. Our Refund Policy is designed to adhere to industry-standard practices while maintaining transparency, fairness, and mutual agreement. We approach all refund claims with meticulous attention, ensuring decisions are just and meet the diverse needs of our clients.


Scope and Coverage

This Refund Policy outlines the procedures and conditions under which refunds are processed. It applies exclusively to Sahfar Academy and does not cover policies or practices of third-party entities or individuals that Sahfar Academy does not own, manage, or employ.

Key Points:

  • Non-Refundable Fees: Once enrolled in a course, the fees are strictly non-refundable. If you choose to cancel your enrollment, no refund will be provided.
  • Course Change Requests: If you wish to switch to a different course, this will be considered at the sole discretion of Sahfar Academy and is subject to the terms and conditions provided at the time of the request.
  • Cancellation by Sahfar Academy: In cases where Sahfar Academy cancels a course due to insufficient enrollment, a full refund of the course fees will be issued. However, the company will not be responsible for any ancillary charges you may have incurred, such as transaction or processing fees.

Refund Qualification Parameters

Refund claims are processed under specific conditions and reviewed with a focus on fairness and compliance. Refunds are issued only in exceptional cases where no satisfactory resolution can be achieved.

Eligibility Criteria for Refund:

  1. Unresolvable Issues: The issue is beyond the scope of rectification or resolution.
  2. Adherence to Payment Terms: Payment terms must not have been violated.
  3. Valid and Rational Reasons: The reasons for the refund claim must be logical and well-documented.
  4. Supporting Evidence: All relevant evidence and documentation must be submitted.
  5. Exclusions:
    • Refund claims arising from billing disputes with your bank or payment vendor are not valid.
    • Taxes levied by regulatory authorities will not be refunded.
    • Refunds will not be processed if services are canceled due to violations of our Terms and Conditions.
    • Third-party involvement nullifies refund eligibility.

If any of these conditions are not met, the refund request will be considered invalid. We strongly encourage customers to review these terms carefully to avoid any misunderstandings.


Refund Process

The refund process at Sahfar Academy is structured to ensure clarity and efficiency:

  1. Initial Review: The refund request is received and analyzed for validity.
  2. Eligibility Verification: The request is assessed against the defined eligibility criteria.
  3. Resolution Attempt: If feasible, solutions are offered before proceeding with a refund.
  4. Settlement Agreement: If a refund is approved, the terms are documented in a mutually agreed settlement agreement.
  5. Processing Time: Refunds, whether full or partial, are processed within 7-10 business days following the agreement.

Policy Updates

Sahfar Academy reserves the right to amend this Refund Policy at any time without prior notice. Customers are encouraged to periodically review the policy for updates.


Contact Us

For any questions or concerns regarding this policy, feel free to reach out to us at:

Sahfar Academy is committed to providing a seamless experience and values your understanding of our refund policies. Thank you for choosing us.

For more details see our main website: www.sahfaracademy.com

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